Refund & Cancellation Policy

InvitationAI (invitationai.in), operated by Nexvaya Private Limited, creates personalised digital video invitations from the details you enter. Because every video is generated specifically for you and delivered digitally, our refund rules are different from physical goods. Please read this policy before you pay.

1. When you are eligible for a refund

You are eligible for a full refund of the affected amount if:

• Duplicate payment — you were charged more than once for the same order.
• Payment deducted but no order — money was debited from your account but your order was not confirmed or the video was not generated.
• Video not delivered — after a successful payment, we are unable to generate and deliver your final video even after reasonable attempts.
• Incorrect amount — you were charged an amount different from the price shown at checkout.

2. Free re-render for issues on our side

If your final video has a technical problem that was not in the approved preview — for example, a missing scene or text, wrong text placement, audio problem, or a file that will not play — please contact us. We will first fix and re-render the video free of charge. If we cannot resolve the issue, you will be eligible for a refund as per section 1.

3. When a refund is not available

Once the final HD video (and any add-on such as the PDF) has been successfully generated and is available to download, we are generally unable to offer a refund, including in these cases:

• Change of mind, or you no longer need the invitation or the event date has changed.
• Mistakes in the details you entered (names, dates, venue, spellings, photos, etc.). You can review all of this in the free preview before paying.
• You did not like the template, design, fonts, colours or music after viewing the preview.
• The final video is the same as the preview you approved (apart from the watermark).
• Issues caused by your device, player, internet connection or by the way a third-party app (e.g. WhatsApp) compresses the video after you share it.
• Downloaded or already-delivered videos where the account or file has been shared, misused or resold.

4. Expert Create orders

For orders where our team prepares the video for you, work begins after your payment is confirmed. If you cancel before work has started, or if we are unable to deliver the video, you are eligible for a refund. Once our team has started or delivered the video, the order cannot be refunded, but we will make reasonable corrections to match the details you provided.

5. Cancellation

• Creating an invitation and watching the preview is free — you can leave at any time without any charge.
• After payment, an order cannot be cancelled once video rendering has started, except as described in this policy.

6. How to request a refund

Please contact us within 7 days of the payment with:

• Your registered name, email address or phone number.
• Your invitation/order ID (visible in the page URL or your dashboard) and the payment/transaction reference or screenshot.
• A short description of the problem (and a screenshot or screen recording if the video has an issue).

Our team will review your request and reply with the decision. Requests raised after 7 days may not be eligible, except in cases of duplicate or failed transactions.

7. Refund timeline

• Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) through our payment partner, Cashfree Payments.
• After approval, the refund generally reaches your account within 5–7 business days, depending on your bank or payment provider.
• If a payment failed but the amount was debited, it is normally reversed automatically by the bank/payment gateway within the same period. If it does not arrive, contact us with the transaction details.

8. Referral earnings

If an order is refunded, any referral commission or earning generated from that order may be reversed or adjusted against your referral balance.

9. Contact

For refund or support requests, please reach out to us: